In 2010, three years after it’s launch, M-Pesa became the most successful mobile phone based money transfer service in the developing world. A partnership between Vodaphone and Safaricom, the venture required a deeper understanding of its potential users, rather than pure technological innovation.

We are all aware of the imbalance of power between genders when it comes to the workplace. In the UK the equal pay act was passed in 1970, yet unequal pay still occurs. Thankfully the number of female board members is on the rise, but it still sits at just one third of all positions.

Understanding your people is super important as they are the backbone of your success. People love to be heard and valued. Value isn’t just about money! Embracing diversity shows intentional inclusivity - above all, people want to belong and feel welcome.

As leaders, we all have a responsibility to make an effort with people who are different to ourselves. Imagine walking into a business environment where your first language, skin tone or culture is different - You may be frightened that you will not be accepted and you will probably try incredibly hard to fit in

IAB reporter reporter Isabella Colletta sabella Colletta spoke to Tendai White, executive poke to Tendai White about her career path and philosophy on what it takes to become a good and proven leader, even when dealing with mental health challenges and their impact on well-being.